760-879-1071 support@dmeprousa.com Mon–Fri 8a–6p · After-hours on-call

DME PRO LLC, doing business as DME Pro USA, sends text messages from (760) 334-5587 about equipment orders: delivery and pickup times, driver updates, tracking links and replies to your questions. We send no marketing.

How to opt in

You get texts only after you, or the hospice or caregiver ordering for you, agree to them in one of these ways:

  1. On our web order form: enter your phone number and tick the optional box "I agree to receive text messages from DME Pro USA at the phone number above about this order". The box is unchecked by default and is not required to place an order.
  2. By phone: when you call 760-879-1071 to place or schedule an order, our staff asks: "Can we text you at this number about your delivery and pickup times? Message frequency varies, message and data rates may apply, and you can reply STOP to opt out or HELP for help." We text you only if you say yes, and we record your consent with the order.
  3. By text: text START to (760) 334-5587.

After you opt in you get this confirmation:

DME Pro USA: You will get texts about your equipment orders. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

Example messages

DME Pro USA: Hi Maria, your equipment delivery is scheduled for tomorrow between 10am and 2pm. Reply to this text with any questions. Reply STOP to opt out.
DME Pro USA: Your driver is on the way. Track your delivery: https://www.raute.io/track/abc123 Reply STOP to opt out.

Message frequency and cost

Message frequency varies by order, usually a few messages per delivery or pickup. Message and data rates may apply.

How to opt out

Reply STOP, CANCEL, END, QUIT or UNSUBSCRIBE at any time. You will get one final message confirming you are opted out: "DME Pro USA: You will not get more texts from us. Reply START to turn them back on."

Help

Reply HELP or INFO, call 760-879-1071, or email support@dmeprousa.com.

Consent is optional

Agreeing to texts is not a condition of purchase. You can order equipment without texts and we will reach you by phone or email instead.

Privacy

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile numbers and consent are shared only with our text-message provider to deliver the messages. Carriers are not liable for delayed or undelivered messages.

Full terms: Terms & Conditions and Privacy Policy.